Privacy Policy
Effective Date: 1 October 2026
At Can’t Wait Momo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or use our services.
This Privacy Policy is intended to comply with applicable Indian data protection and privacy requirements, including the Digital Personal Data Protection Act, 2023, and applicable rules and regulations issued thereunder.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Name
Mobile number
Email address
Delivery address
Order details and order history
Payment and transaction-related information
Customer support communications
Information voluntarily provided by you when contacting us or submitting an enquiry
Technical information such as IP address, browser type, device information, and website usage data, where applicable
We collect only information that is reasonably required to provide our services, process orders, communicate with customers, and operate our business.
2. How We Use Your Information
We may use your personal data for purposes including:
Processing and fulfilling your food orders
Confirming and communicating order details
Delivering orders to the address provided by you
Processing payments and refunds
Providing customer support
Responding to enquiries and complaints
Maintaining order and transaction records
Improving our products, services, website, and customer experience
Preventing fraud, misuse, or unauthorised activity
Complying with applicable legal and regulatory requirements
Sending promotional or marketing communications where permitted and where applicable consent or another lawful basis is required.
Your personal data will not be used for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
3. Payments
Payments may be processed through third-party payment service providers.
Can’t Wait Momo does not ordinarily store your complete debit card, credit card, UPI PIN, internet banking password, or other sensitive payment credentials on its own systems.
Payment information may be processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.
4. Sharing of Personal Data
We may share relevant personal information with trusted third parties where necessary to provide our services, including:
Delivery partners
Payment gateway and payment service providers
Website, hosting, technology, and communication service providers
Customer-support service providers
Government authorities or law-enforcement agencies where required by law
Professional advisers or service providers where reasonably necessary for our business operations
We share only the information reasonably necessary for the relevant purpose.
We do not sell or rent your personal data to third parties for their independent commercial use.
5. WhatsApp and Other Communication Channels
If you contact us or place an order through WhatsApp or another messaging platform, your communication and certain personal information may also be processed by the relevant platform provider.
Such platforms operate under their own privacy policies and terms of service. We recommend reviewing the applicable privacy policy of the platform you use.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
Keep the website functioning properly
Remember preferences
Understand website usage
Improve website performance and user experience
Support relevant website functionality
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
8. Retention of Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, tax, legal, regulatory, dispute-resolution, and legitimate business requirements.
When personal data is no longer required, we may delete, anonymise, or otherwise dispose of it in accordance with applicable law.
9. Your Rights
Subject to applicable law and the applicable implementation of the DPDP framework, you may have rights relating to your personal data, including the right to:
Request information about the personal data being processed by us
Request correction or updating of inaccurate or incomplete personal data
Request deletion of personal data where applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal data
Nominate another individual to exercise rights on your behalf, where applicable under law
Requests may be subject to verification and applicable legal requirements.
10. Withdrawal of Consent
Where we process your personal data based on your consent, you may withdraw your consent by contacting us using the details provided below.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawal of consent may affect our ability to provide certain services where the relevant data is necessary to provide those services.
11. Children's Privacy
Our services are intended for general customers. We do not knowingly seek to collect personal data from children in circumstances where such collection is restricted by applicable law.
Where applicable, processing of a child's personal data will be handled in accordance with the requirements of applicable Indian law.
12. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, payment services, social media platforms, or other services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their respective privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with the revised Effective Date.
14. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:
Can’t Wait Momo
📧 Email: support@cantwaitmomo.com
📞 Phone/WhatsApp: 9625908218
We will review and respond to privacy-related requests in accordance with applicable law.
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By using our website or services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will seek such consent in the manner prescribed by law.